Donate to MCC — Frequently Asked Questions
Donations FAQ
Question about donating to MCC? Learn more about one-time and recurring donations, memorial gifts and designated gifts.
If you don’t find your answer here, contact your local MCC office.
Give online through MCC’s website, by mail (check to “MCC”), by phone, or in person.
- Donate online.
- Mail a check (made out to “MCC”) to your local provincial MCC office or the MCC U.S. office.
- Make a donation in person, or meet with your local donor relations staff at one of our MCC offices.
- Give over the phone by calling toll-free:
- 1-888-622-6337 (Canada)
- 1-888-563-4676 (U.S.)
- Complete the webform.
Click here to make a recurring donation
Setting up a recurring donation on the website
Choose “monthly” when first filling in a donation block to set up a recurring donation.
During online checkout, you can change a one-time donation to a recurring donation by toggling the button next to "Make it monthly for more impact."
Note: Each monthly donation will be charged to the credit card used for your original donation.
Setting up a recurring donation via mail
You may also download MCC’s direct withdrawal form and mail it to your local MCC office:
At checkout, select “In Honor / In Memory” and enter the name.
Designated giving (sometimes referred to as “restricted giving”) lets you direct your donation to a specific MCC initiative, disaster response, or appeal. Select the designation(s) you'd prefer to support or contact donor relations for special designations.
MCC will attempt to use your donation as requested. Policy and situations that may dictate the ability to do this include:
- If donations exceed costs. In this case, MCC will use additional contributions where they are needed the most.
- Funds must be available for use in accordance with the law, with respect to the policies of MCC, and under conditions designated by the donor.
- In Canada, designated gifts deemed unusual or of a substantial size must be reviewed and approved in advance by the Gift Acceptance Committee.
Designated gifts (sometimes referred to as “restricted gifts”) are applied to the purpose you select. If donations exceed a program, initiative, country or appeal’s immediate need, MCC reallocates funds to related needs consistent with donor intent and MCC policy.
Large or unusual designated gifts may require written designation agreements.
Standard, applicable credit and debit card processing fees apply.
Yes. MCC issues official receipts according to donor country and gift type. Consult with a legal representative before attempting to make a charitable donation on behalf of a church or charity.
Donors choose whether to receive an immediate receipt via email or at the end of the year by mail. Contact your local provincial MCC office or the MCC U.S. office for other receipt requests.
First, check your email after making your donation or at the end of the year. If you requested your receipt by mail, those will be sent at the end of the calendar year.
If you do this and still cannot find your tax receipt, contact your local provincial MCC office or the MCC U.S. office.
MCC doesn't ask long-term workers to raise their own support. However, the expense of placing people around the world can be significant. A few ways you can support a worker:
- Making a donation to “Where needed most” is a great way to support these types of costs.
- Give a gift towards the specific country program that the worker is supporting.
Yes. Reach out to donor relations to manage recurring card gifts by completing a webform or contacting your MCC office.
MCC processes refunds per our refund policy and processor rules. Complete a webform with donation details.
If a refund is granted or a chargeback occurs, any charitable receipt issued will be cancelled and considered void by MCC.
Yes. MCC uses industry-standard encryption and secure payment processors. MCC does not store full card numbers on our servers.
See MCC’s Privacy and security page for details.
MCC publishes annual reports and financial statements for transparency on how gifts are used.
Complete a webform or contact your local MCC office.
Checkout FAQ
Choose “monthly” during online checkout to set up a recurring donation.
Each monthly donation will be charged to the credit card used for your original donation.
On the cart/checkout page, each designation or campaign line has an edit/remove control.
Edit allows you to split your donation among multiple designations.
To remove an item from your card, click the small “remove” icon next to the designation in your cart. If the cart has only one item, removing it will return you to the donation start page.
If you can’t remove an item, submit a webform with your cart details.
You can use the “In Honor / In Memory” options during checkout and enter an honoree’s name.
After selecting the tribute option and completing your transaction, you have the opportunity to send an email notification to a person of your choice via an eCard. This information is included in your confirmation email.
Standard, applicable credit and debit card processing fees apply.
Check the error message, confirm card and contact details, and try again; if it still fails, complete a webform.
Contact MCC as soon as possible — changes may be possible before funds are processed.
We ask for contact details to send your donation receipt and important tax information.
It also allows MCC to contact you about your donation if needed.
Read MCC's privacy policy for more details about how MCC uses your information.
No. Any autofill options that come up while making a donation are based on your browser or device settings.
Donors choose whether to receive an immediate receipt via email or at the end of the year by mail.
Yes. Use the “Continue shopping” option at checkout or “Add to cart” button on designation pages to include multiple gifts.
Each line will appear separately on your receipt.
Complete a webform or contact your local MCC office.
Donation support
Need to follow up with somebody about your gift? Have a question or concern? Complete this form with as many details as possible and MCC will be in contact to help you out.